Honest Burgers | Restaurant Review

About Honest Burgers

There are 5 Honest Burgers located around London: Brixton, Soho, Camden, Portobello and Kings Cross. There is a small selection of burgers available on their menu as seen in the photo below. To access Honest Burgers, please click here

Drinks Menu

My Experience

The Queue

I went to Honest Burgers on a Thursday evening about 7:30pm in Soho. The wait to get a table was incredibly long. We were initially told the wait would only be around 30 minutes so we went to get drinks at a nearby restaurant/bar. We returned to the restaurant after 30 minutes to be faced with a further 40 minute wait. I understand that timing does depend on how long people take to dine but the accuracy of timings given to us was completely off. They should have a good idea of how long it should take because they know the number of tables they have and the number of people on the waiting list for a table. I believe Honest Burgers should be HONEST with timings instead of worrying that customers will choose a different restaurant that has no waiting time or a shorting waiting time. I would happily wait an hour if they had said it will take approximately an hour for the table but for us to wait DOUBLE the time we were told, I was not a happy bunny! We could have had another drink instead of waiting outside the restaurant along with other unhappy customers!

The Menu and Pricing

For a small restaurant, the menu is was okay. I went for the chicken burger (free range chicken breast, lettuce, tomato and mustard mayonnaise). I specifically asked for no mustard mayonnaise but when the food arrived on our table, it was clear the waitress did not pass the message on to the kitchen staff or the kitchen staff just 'forgot'. Anyway, all burgers come with fries so at £9, it wasn't too extortionate. I also ordered a Sauvignon Blanc with my meal.

The Food, Drink and Service

This was all so disappointing. There was nothing good about the food and drink and I was extremely annoyed at how long we waited for a table to be faced with food that was very poor quality. The presentation of the food was pretty bad and it just did not look appetising at all! To be honest, it just looked like a sloppy mess in front of me. I also want to mention that between the two of us, we were given one knife which was on my plate. This shows a lack of care towards its customers by not offering a knife and fork with the meal. I do not expect to walk into a restaurant to eat with my fingers! Our drinks did not arrive and we had to ASK the waitress for our drinks after our food arrived which again shows how poor the service was. I took a sip of my wine and my gosh, it was one of the most foul tasting wine I have ever had! It left the worst after taste. Also, the wine was served in a little cup, not a glass which did not amuse me at all. I was not impressed whatsoever with anything that this restaurant had to offer. The chips were over cooked that when I tried to get some on my fork, it would just bounce away because of how overly crispy they were. The chicken burger was a disappointment. This is the type of meal that should have been sent back to the kitchen because of how poor quality it was. I just wanted to get out of the restaurant as soon as possible because of how bad my experience was.

The Atmosphere

This was the only good thing about the restaurant. The music choice was appropriate and the volume of it too was also appropriate.

Overall

I had a very poor experience with this restaurant and I will not be returning. Most people seemed to enjoy this restaurant according to trip advisor but I have to say, it was nothing but a disappointment. Perhaps I visited this restaurant at the wrong time or they have just changed the chef. To be honest, McDonalds is a better choice than this... and that is saying something. 

If I had to give a rating for this restaurant, I would give it 4/10. This is below average because of the poor customer service, poor food and drink and because we were not given an honest answer when we asked how long the wait would be. I have been to restaurants where you cannot book and just have to wait like Flat Iron and I would happily wait for a table.